Plain words
No fine print written by lawyers. This is how we actually do things — and if we ever get it wrong, tell us and we'll make it right.
Digital products (sticker packs, printables, colouring books, build plans, wallpapers) are delivered automatically by Payhip right after checkout: a download link on the confirmation screen and a copy by email. Files are yours for personal use — print them, use them, gift the printed result. Please don't resell or redistribute the files themselves; that's how the farm pays for lumber. If a download fails or a file is broken, contact us and we'll fix it or refund it — your choice.
Physical goods (bracelets, pendants, built pieces, printed sticker packs) are sold through our Square store and ship from Bewdley, Ontario by Canada Post lettermail. That means: an envelope or small packet, regular postage, and no tracking number — we say that up front, on every listing, because lettermail is what keeps a $5 sticker or a small bracelet affordable to ship. Orders go in the mail within 3 business days. Typical delivery is 2–5 business days within Ontario and up to about 10 business days across Canada, weather and Canada Post permitting. If a letter genuinely goes astray, tell us — we'll reship or refund; a lost envelope is our problem, not yours.
Digital: if a file is defective, won't download, or isn't what the listing described, we refund it in full — no forms, no fight. Changed your mind on a file you've already downloaded and used? Talk to us honestly and we'll sort something fair; we're people, not a policy machine.
Physical: if something arrives damaged, wrong, or not as described, contact us within 30 days and we'll repair, replace, reship, or refund — whichever makes it right. For a simple change of mind on an unused physical item, return it to us in its original condition within 30 days and we'll refund the item price (return postage is yours, original lettermail postage is ours to eat — fair's fair).
Refunds go back to your original payment method through Payhip or Square, on their normal processing timelines.
This website sets no tracking cookies and runs no analytics, ad pixels, or fingerprinting. We don't see your browsing, and we don't sell data — we wouldn't know how to, and we wouldn't if we could.
When you buy something, Payhip or Square collects the information needed to take your payment and deliver your order (name, email, payment details, and a mailing address for physical goods). We receive what we need to fulfil and support your order, and we use it for exactly that. Payment details are handled by the processor, never by us and never on this website.
If you email us or message a Fox Feather page, we keep the conversation so we can answer you properly. Ask us to delete it and we will.
Questions, problems, or a lost envelope: message us through any Fox Feather Farms page on Facebook, or reply to your order email. A human (or a very organised squirrel reporting to one) will answer.
